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Questions to Ask When Touring a Memory Care Facility
A short checklist families can take on tour to compare facilities fairly.
Touring memory care is overwhelming. Bring this checklist to compare facilities on the same questions.
Staffing
- What is your staff-to-resident ratio during day, evening, and overnight?
- What dementia-specific training does your staff complete, and how often?
- What is your staff turnover rate?
Care and safety
- How do you handle agitation, wandering, or refusal of care?
- How are medical concerns handled? Is there a nurse on site?
- What is your protocol when a resident's needs increase?
Daily life
- What does a typical day look like? Can I see today's activity schedule?
- How do you handle meals for residents who won't sit still?
- How are residents supported with grooming and dignity?
Family experience
- How are families kept informed?
- What does the move-in process look like? The first 30 days?
Money
- What is included in the monthly cost?
- What triggers a higher level of care and a higher cost?
- What is your refund policy if we need to move out?